Privacy policy

Data privacy is of great importance to Bohwood and we want to be open and transparent in the processing of your personal data.
We collect some of your personal information during the validation of your orders on our online store.

Who are we ?

We are Bohwood Company and our website address is: https://bohwood.ca/

What personal data do we keep?

For any purchase on our website, we ask you to provide personal information such as:
– Contact details such as your first name, last name, billing address, delivery address, email address and telephone number
– Information on your payment data
– Information regarding your orders.

Where do we keep your data?

The data you provide to us is stored in the Canadian Economic Area.

Why do we keep your data?

The processing of your personal data is necessary for the company Bohwood to ensure the management and delivery of your order.
It is done on the basis of the legitimate interests of Bohwood.

We will use your personal data to:

– Manage your online purchases on Bohwood.ca
– Identify yourself and confirm your address for sending your order
– Estimate taxes and delivery costs
– Evaluate shipping costs
– Manage your payments and prevent fraud
– Handle your complaints and warranty questions relating to products
– Send you Newsletters, if you feel like receiving them.
 
While browsing our site, we use cookies to track the content of your basket.

Who do we share your data with?

Only members of our team (site administrators and store managers) have access to the information you provide to us, such as:

– Order information: your purchases, the date of your order, as well as the delivery destination thereof
– Customer information such as your name, email address and billing and delivery information.

The members of our team have access to this information to process your orders as best as possible, make refunds if necessary, and help you with your procedures, for complaints or for simple questions.

How long is your data kept for?

We keep your information for as long as we need it, i.e. only for the period used for its purposes.
We store your personal order information for two years, such as your name, email address, and billing and delivery addresses. We are not legally obliged to continue to keep them but this helps us for our accounting, customer follow-up and for marketing purposes.

What are your rights over your data?

You have the right to inquire about the personal data concerning you that we have at any time.
You can contact us to have your personal information emailed to you.

Transmission of your personal data


We never transmit, sell, or trade your data for commercial purposes to third parties outside of Bohwood.
The data transmitted to third parties is used only to provide you with our services.

Payment

We use the Stripe payment system to guarantee a secure transaction.
When processing payments, certain data will be transmitted to Stripe, including information required to execute the payment, such as the total amount or payment information.

Our team members have no access to confidential information regarding your bank details.

Please read Stripe’s privacy policy for more details.

Procedures implemented in the event of a data leak

We are constantly monitoring our site. In the event of a data breach, we will take steps as soon as possible to neutralize the incident or limit its impact. We will launch an analysis of the facts to measure the impact of the incident. On the one hand to establish the cause of the problem and on the other hand to examine the impact of the incident.
This will allow us to think about improvements in our systems.
Once we have answers concerning this incident, we will choose to report the data breach to the Privacy Commission and / or to the persons concerned.

Third-party services that transmit data to us

We collect anonymous data using Google Analytics. For more information see their privacy policy.
In order to optimize the performance of our online store, we use the services of Cloudflare.com. For more information see their privacy policy

Automated marketing and / or profiling operations performed using personal data

This website uses Google Analytics to collect anonymous information such as the number of visitors to the site and the most popular pages.
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